Customer Service Manager

Do you enjoy taking charge of your own internal business portfolio? Do you manage to build strong relationships over the phone? Can you help Bookingmap.io partners grow their business by providing them with analytics, growth opportunities, and new products and services? If your answer is yes, you may have what it takes to become the next account manager to join our amazing partner services team in our Burgas office!

• What you will do:
  Actively communicate with partners in your area via phone and messenger and internal platform messaging to help grow Bookingmap.io's business;
• Manage partners' portfolios where you are their primary point of contact, answering questions and following up as needed;
• Maintaining a stable relationship with our partners (i.e. frequent calls and contacts to make sure they are offering
• Bookingmap.io clients the best saleability of their properties;
• Become an expert in Bookingmap.io products to explain in detail to our partners the benefits and ways to use our platform;
• Identify opportunities for partners to help improve Bookingmap.io's business, using its segmentation to prioritize;
• Helping to identify new potential partners and referring those leads for further processing;
• Supporting the organization of events such as seminars and webinars and trade shows for partners, including attending and participating in partner events for their managed portfolio.

What we expect from you:
- Strong and engaging communication skills;
- Solution-oriented and results-oriented decision making;
- Ability to influence partners over the phone to implement recommendations;
- Strong work ethic, independent and resourceful mindset;
- Ability to prioritize your work and manage your time effectively;
- An eye for accuracy and the ability to be analytical;
- Ability to communicate clearly and effectively in English, Bulgarian, Russian, both written and oral;

What we promise you:
- Competitive salary, with bonus program and social package;
- A collaborative, friendly and multicultural team;
- Mastery of new knowledge in new technologies based on blockchain m crypto banking.
- A great platform for lifelong learning and development;
- The opportunity to work with some of the brightest and most extraordinary minds from around the planet.
- A sense of involvement in the creation of a global project from the ground up;
- A stake in the company based on 10 years of service.